Shipping policy

Last updated: 21 October 2026

1. About this policy

1.1 This policy explains how Gold Tier Advisory Limited ("we", "us" or "our"), company number 15579733, delivers your gold. It is a summary and should be read together with our Terms of Service (the "Terms"), which take precedence if there is any difference. The clause numbers below refer to the Terms.

2. Free insured UK delivery

2.1 Delivery is free on all UK orders. Orders are sent by fully insured, tracked and signed-for private courier, such as Royal Mail, DHL, FedEx, UPS or DPD, depending on the order. Your order is protected from the moment it leaves us to the moment it is signed for at your door.

2.2 All orders are shipped in plain, unbranded packaging. Nothing on the outside of the parcel indicates its contents or value.

3. Dispatch and delivery times

3.1 Orders are dispatched once payment has cleared in full and any required identity verification has been completed. As a UK precious metals dealer, we are required to carry out anti-money laundering checks on certain transactions.

3.2 We dispatch Monday to Friday and most orders arrive around 3 to 5 working days after cleared payment. We will confirm your expected delivery when your order is confirmed. Delivery timeframes are estimates rather than guarantees. If a delay occurs due to events outside our control, such as adverse weather or courier disruption, we will let you know as soon as reasonably possible. See clause 8 of the Terms.

4. Receiving your order

4.1 A signature is required on delivery. Please let us know before dispatch if you will not be available and we will agree a suitable date. If the courier cannot obtain a signature, the parcel may be held for re-delivery or returned to us.

4.2 Please inspect your order as soon as reasonably possible after it arrives and contact us promptly if there are any issues. Risk (responsibility for loss, theft or damage) passes to you when your order is signed for at the delivery address. Ownership passes to you once full payment has cleared. See clause 8.5 of the Terms.

5. Lost or delayed parcels

5.1 Occasionally a parcel is delayed in transit and most delayed parcels arrive safely within a few days. If your order has not arrived within the expected timeframe, contact us and we will raise it with the courier straight away.

5.2 Where a parcel is confirmed as lost, the courier's investigation and the insurance claim can take up to three weeks. Every parcel is fully insured while in transit and risk remains with us until delivery has taken place, so once a loss is confirmed we will put things right with a replacement or a full refund. You will not be left out of pocket because a parcel is lost in transit. See clause 8.9 of the Terms.

6. Collection from our London office

6.1 If you prefer, you can collect your order in person from our office at The Harley Building, 77 New Cavendish Street, London, W1W 6XB. Collection is by appointment only. For security, we do not keep gold at our office, so we will contact you to arrange a time once your order has arrived from storage.

6.2 You will need to bring photo ID. Risk passes to you when the coins are handed to you at our office. See clause 8.8 of the Terms.

7. Delivery area

7.1 We deliver throughout the United Kingdom. We may also deliver to selected countries outside the UK by prior agreement. Please contact us before ordering, as insured delivery, customs, import duties, taxes and documentation vary by destination and any such charges are your responsibility. See clause 8.7 of the Terms.

8. Storage

8.1 Where agreed at the time of your order, we can hold your paid-for coins for you free of charge, fully insured and in your name, for up to six months. Risk stays with us while we hold them. You can ask for them to be delivered or collected at any time with 5 to 7 working days' notice.

8.2 Before the six months end, we will give you 5 to 7 working days' notice and arrange delivery, collection or fully insured vault storage in your name with an independent specialist precious metals custodian, on the custodian's terms and charges. Once your coins are transferred to the custodian, risk passes to the custodian. Holding your coins does not affect our cancellation and refund terms. Full details are in clause 9 of the Terms.

9. Contact us