Common Questions
Frequently Asked Questions
Clear answers on buying, delivery, tax, storage and selling, in plain English. If you cannot find your answer, please call us on 0208 064 0076.
Help & Support
Frequently Asked Questions
Straight answers to the questions we hear most from first-time and experienced gold buyers.
Last reviewed October 2026
No answers match your search. Call 0208 064 0076 and a specialist will help.
Getting Started
How do I buy gold coins from you?
Call a specialist on 0208 064 0076 or Book a Call. We talk you through the coins and give you a live price.
Once you have paid by bank transfer or card, we send your coins by insured delivery or you can collect them from our London office. See How to buy gold safely.
Can I call you to order?
Yes. Orders are placed by phone with a specialist rather than through an online checkout, which is why every customer gets a live price and someone to talk the order through. Browse first, then call when you are ready.
How are prices quoted?
Prices are quoted by a specialist when you call, based on the gold price at that moment and the coins you choose. As the gold price moves through the day, each quote reflects the market at the time. See Physical gold vs the spot price.
Do I have to buy anything if I call?
No. A call is simply a chance to ask questions and understand how buying works. There is no pressure and no obligation.
I am new to gold. Where should I start?
Many of our customers are buying gold for the first time. The free Gold Coin Guide and our Gold Academy lessons explain the basics in plain English. When you are ready, a specialist can answer your questions on a call.
What is the Gold Coin Guide?
It is our free guide to buying physical gold. It explains how UK legal tender gold coins work and what happens when you buy. It is free for everyone with no obligation: get the Gold Coin Guide.
Can I buy a little at a time?
Yes. You can place further orders whenever you like and some customers choose to add to their coins gradually. Read more in Building Your Position Slowly.
Can I buy gold coins as a gift?
Yes. Gold coins are a lovely gift for birthdays, christenings, weddings and anniversaries. Tell your specialist it is a gift and they will explain the options, including insured delivery or collection from our office.
About Us
Who are Gold Tier Advisory?
We are an independent London specialist in UK legal tender gold coins. Gold Tier Advisory is a UK registered company (Company No. 15579733) based at The Harley Building, 77 New Cavendish Street, London, W1W 6XB. Find out more about us.
What do you sell?
We sell UK legal tender gold coins, including Britannias, Sovereigns and other UK designs, both loose and NGC graded. We do not sell gold bars. A specialist can talk you through the range on a call.
Buying
How do I know your gold is genuine?
Every coin is checked before it leaves us. Modern Britannias carry advanced security features and graded coins carry an NGC certification number you can check online. You are welcome to have any coin independently verified. See How to buy gold safely.
Do you sell certified coins?
Yes. Our certified coins are graded and sealed by NGC or PCGS, which independently confirms authenticity and condition in a tamper-evident holder. See Certified Coins vs Standard Coins.
What is the spot price and why are your coins priced above it?
The spot price is the global wholesale price of raw, unmade gold, quoted per ounce and changing throughout the day. A physical coin has been refined, struck, secured, insured and delivered, so it carries a premium above spot, as it does from every dealer worldwide. The premium per coin is often lower when you buy more coins at once. Full explanation: What is the spot price?
Why buy from Gold Tier Advisory?
Customers choose us for a personal specialist rather than a call centre, our established buyback service when they sell and the option to meet us in London. You are always welcome to compare prices.
Can you help me choose? Will I deal with the same person?
Yes. A specialist explains the coins, sizes and options so you can decide what suits you. You deal with one named specialist from your first call to delivery and beyond. Call 0208 064 0076.
Can I buy a mix of coins?
Yes. Many customers choose a mix of sizes and designs in one order. Tell your specialist what you are looking for and they will explain what is available.
Can I buy foreign coins like Krugerrands?
We specialise in UK legal tender coins such as Britannias and Sovereigns. Only UK legal tender coins are exempt from Capital Gains Tax for UK residents, so foreign coins such as Krugerrands are not. See Is gold CGT free?
Why coins and not gold bars?
Gold bars do not share the Capital Gains Tax exemption and are usually sold whole. UK legal tender coins are exempt from Capital Gains Tax for UK residents, can be sold one at a time and are widely recognised. Full comparison: Coins vs bars.
Coins & Grading
What does legal tender mean?
Legal tender coins are official UK currency with a face value, such as £100 on a one ounce Britannia. The gold they contain is worth far more than the face value. Being UK currency is what makes them exempt from Capital Gains Tax for UK residents. See Is gold CGT free?
What is the difference between a Britannia and a Sovereign?
The Britannia is Britain's flagship gold bullion coin, struck in 24 carat gold. The Sovereign is a historic 22 carat coin first struck in 1817, weighing just under a quarter of an ounce. Both are UK legal tender. Full comparison: Britannia vs Sovereign.
What sizes do the coins come in?
Britannias come in weights from a quarter ounce up to five ounces. Sovereigns range from the Quarter Sovereign up to the £5 Sovereign, including the Half Sovereign, full Sovereign and Double Sovereign. A specialist can talk you through every size on a call.
Where can I learn more about the Britannia?
Our article The Britannia: The Story of Britain's Flagship Gold Coin covers its history and design. A specialist can also talk you through the sizes on a call.
What does NGC grading mean?
NGC is an independent grading company that examines each coin and seals it in a tamper-evident holder. The label shows the grade, such as MS70 or PF70, and a unique certification number. See Certified Coins vs Standard Coins.
How do I check an NGC certification number?
Every NGC holder carries a certification number on its label. Enter it on the NGC certification lookup to see the coin's details and grade. It is a quick way to confirm your coin matches its label.
What is the difference between standard and certified coins?
Standard coins are not encapsulated and do not come with any paperwork. Certified coins are sealed in a protective, tamper-evident holder by NGC or PCGS, with a grade and a unique certification number you can verify online, which is why they are the security-first choice. Both are UK legal tender. See Certified coins vs standard coins.
Which graded coins do you offer?
Our graded range is mainly one ounce coins with some quarter ounce coins, all graded by NGC. Read Graded Coins Explained: NGC and the Price of Certainty or speak to a specialist.
How should I handle my coins?
Hold loose coins by the edges with clean, dry hands or soft cotton gloves. Avoid cleaning or polishing them, as this can mark the surface. Graded coins are best left sealed in their NGC holder.
About Gold
Why do people buy physical gold?
People have owned gold for thousands of years as a physical asset that cannot be printed. Some like that it is held outside the banking system. The value of gold can go down as well as up. See Why do people own gold?
What is physical gold?
Physical gold is gold you can hold, such as coins kept at home or stored in your name. With paper or digital gold you own a claim rather than the metal itself. See What is physical gold?
Does gold protect against inflation?
Over long periods gold has often been linked with rising prices, as paper money loses buying power. That link has not held in every period and the value of gold can go down as well as up. Read Currency Debasement: The Oldest Trick in the Book.
How does gold compare with cash savings?
Cash in the bank can earn interest but may lose buying power over time. Gold pays no interest and its value moves with the market, so it can go down as well as up.
Paying
What payment options do you accept?
Bank transfer or card, paid through a secure payment link we send you. We do not accept cheques. Coins can be reserved for up to 24 hours while your transfer arrives. See How to pay.
Can I pay in cash?
Yes. Cash is welcome in person at our London office, up to £5,000 per purchase. Call us first so we can book a convenient time.
What paperwork do I receive?
A full invoice recording exactly what you bought and the price paid, plus your order confirmation. Keep them with your records; they are your proof of ownership and useful for insurance and your accountant.
Is paying by card secure?
Yes. We send you a secure payment link and you enter your card details yourself on the secure payment page. See How to pay.
How do I pay by bank transfer safely?
Only pay into the account details your specialist gives you. If anything ever looks different, call us on 0208 064 0076 before you send money.
Delivery & Storage
How is my order delivered and what happens after I pay?
Once your payment has cleared we complete our checks and dispatch your coins in discreet packaging by tracked, signed-for courier, insured for the full value of the coins inside. Couriers vary by order. Delivery times vary by coin, so we'll confirm your date when you order. Most orders arrive within 3 to 5 working days. You can also collect from our London office.
Is my delivery insured?
Yes. Every delivery is insured for the full value of the coins inside and must be signed for.
Will the parcel show that it contains gold?
No. Orders go out in discreet plain packaging with nothing on the outside to suggest what is inside.
Which days do you dispatch?
We dispatch Monday to Friday. The courier varies by order and every parcel needs a signature on delivery.
Can I collect my order instead?
Yes. Once your order is ready you can collect it from our London office at The Harley Building, 77 New Cavendish Street, London, W1W 6XB. We will let you know when it is ready so you can arrange a time.
I am going away. Can you hold my order?
Yes. If you will be away, we can hold your paid-for coins for up to 30 days and send them when you are back.
Can you look after my coins for me?
Yes. We can hold your coins free of charge for up to six months. After that we can arrange storage in your name with a specialist precious metals custodian, at a monthly or annual cost. See How to store gold.
Do you sell safes? Which should I buy?
We do not sell safes. Many owners choose an insurance-rated safe, properly bolted down and discreetly placed. Your insurer can confirm the rating you need. See How to store gold.
Should I tell my home insurer about my coins?
Many people do, as standard home policies often have limits on valuables. Your insurer can confirm what is covered.
Do you ship internationally?
Yes, to selected countries. Please confirm with us first, as insured delivery, customs and documentation vary by destination. We will tell you exactly what applies to yours.
Visiting & Events
When can I call you?
Our lines are open Monday to Friday, 9am to 5pm. Call 0208 064 0076 or Book a Call at a time that suits you.
Can I meet you in person? Do you have a showroom?
Yes. We meet customers by private appointment at The Harley Building, 77 New Cavendish Street, London, W1W 6XB, rather than a walk-in showroom. For security we do not keep gold at the office, but once your order arrives from our vault you can collect your coins here. Call to arrange a time.
Do you run events?
Yes. We exhibit at events, including at the ExCeL Centre in London. Follow our Market News page or ask a specialist for the next date.
Are your phone lines recorded?
Calls may be recorded for security, training and compliance, which protects both sides of every conversation.
Tax & Inheritance
Is gold really exempt from Capital Gains Tax?
UK legal tender coins are exempt from Capital Gains Tax for UK residents. Full details: Is gold CGT free?
Are Sovereigns and Britannias both exempt?
Yes. As UK legal tender, both are exempt from Capital Gains Tax for UK residents. See Are Sovereigns CGT free? and Are Britannias CGT free?
Does the exemption apply if I live abroad?
The Capital Gains Tax exemption applies to UK residents. If you live outside the UK, the rules where you live apply, so check with an accountant there.
Do you report my purchases to HMRC?
We do not routinely report purchases. UK legal tender coins are exempt from Capital Gains Tax for UK residents when you sell, so there is normally nothing for you to report.
Can I pass my coins on?
Yes. Gold coins are physical possessions, so they can be left in your will or given during your lifetime like other belongings. Inheritance Tax may apply depending on your estate, so it is worth checking with a solicitor or accountant. See Gold and inheritance.
I do not have a will. Can I still buy coins?
Of course. Your coins simply form part of your estate like any possession. We would gently encourage anyone who owns gold coins to make a will; see Gold and inheritance.
Can I add someone as a beneficiary?
Gold is physical property, so beneficiaries are set through your will or a trust rather than through us. Many customers buy coins intended for children and grandchildren; see Gold and trusts.
Your Account & Privacy
How do I log in to my account?
Select Log in and enter your email address. We send you a six-digit code to sign in, so there is no password to remember.
What can I see in My Coins?
Your coin record shows the coins you have bought and what you paid for them. Only you and your account specialist can see it.
Why do you ask me to verify my ID?
It is a standard, routine part of buying gold and takes only a few minutes. It helps keep your account and your purchase secure. Everything you share is handled securely and in confidence.
How do I verify my ID?
You can verify your ID online in a few minutes on our secure Verify ID page. Your specialist will let you know if anything else is needed.
How do you look after my personal details?
Your details are held securely and used to manage your orders and your account. Only you can see your account. Our Privacy Policy explains more.
Where can I read your Terms of Service?
Our Terms of Service set out how ordering, payment, delivery and storage work. You can read them at any time.
What if I am unhappy with something?
Please call us on 0208 064 0076 and tell us what happened so we can look into it. You can also write to us at our London office.
Selling & Buyback
How does selling back to you work and how long does it take?
Call for a same-day quote at a fair market rate through our established buyback service. Bring the coins in or send them fully insured; once verified, payment goes to your bank, usually the same day we receive them. See How to sell gold.
How is the buyback price worked out?
We offer a fair market rate based on the gold price at the time you sell. A specialist will give you a quote on the day. Read Selling Your Gold: What Happens When You Want Out.
Will you buy coins I did not buy from you?
Buying back coins we did not supply is at our discretion to consider. Call us with details of what you have and a specialist will talk it through.
Do you buy gold bars?
We do not sell gold bars, but we will consider buying back bars from approved refiners. Call us with the details of your bar.
When is the best time to buy or sell?
Nobody times the gold market reliably, including us. Some people buy steadily over time rather than all at once. Many sell based on their own goals rather than headlines. See What happens if gold falls?
Can the value of my gold go down?
Yes. The gold price moves every day and the value of gold can go down as well as up. Read Volatility Is the Price of Admission for a plain look at price swings.
Will my coins increase in value?
No one can say for certain, so be wary of anyone who claims to know. The value of gold can go down as well as up. Past performance is not a guide to the future.
Referrals, Credit & Reviews
Can I earn anything on referrals?
Yes. Our Refer & Earn scheme gives you credit against your next order when someone you introduce becomes a customer. It is credit, never cash. Each customer has one referral code.
Someone referred you. What should I do?
Ask them for their referral code and give it to your specialist before you place your order. That way they receive credit against their next order.
Can I turn store credit into cash?
Credit is used against purchases rather than withdrawn as cash. Speak to your specialist about your balance.
Why do you use Feefo for reviews?
Because Feefo only invites verified customers to review, so every rating comes from a real transaction. Read our reviews on Feefo.
This page is general information only and is not a personal recommendation. The value of gold can go down as well as up. Past performance is not a guide to future performance.
Still have a question?
Talk it through with a real person, no pressure and no obligation.
Call 0208 064 0076Get the free Gold Coin Guide